Limits and billing
Media support, request allowances, and job charges.
Limits
These are defaults; workspace allowances can differ. Contact support@el.ai for changes.
| Limit | Default |
|---|---|
| Media length | 12 hours; a lower workspace-wide limit still applies. |
| Upload size | 5,000 MiB in one PUT. |
| Upload expiry | 6 hours; one job per upload. |
| Writes | 60 job/upload creations per minute per workspace. |
| Reads | 600 per minute per key. |
| JSON request body | 64 KiB. |
| Active API keys | 20 per workspace. |
English, Spanish, French, German, Italian, Portuguese, and Dutch are detected automatically. Common video and audio formats include MP4, MOV, MKV, WebM, MP3, WAV, M4A, and FLAC.
Rate-limit headers report the limit, remaining requests, and seconds until reset. See Errors and retries for handling throttling, and the reference for field limits.
Billing
Jobs are charged on acceptance at your workspace’s rate, with media length rounded up to the next whole minute. Verbatim, atmospherics, and redactions use the same add-on pricing as checkout. The job’s cost shows the amount; see cancellations for refunds.
Prepaid workspaces need sufficient credit before ordering. Top up in the dashboard. GET /account returns your balance and rate as decimal strings in USD; invoiced workspaces have a null balance.